Builders Mutual - Where Builders Come First
Builders Mutual Policyholder Resources

Claims Service

Staking a Claim on Expertise

Builders Mutual is always looking out for its customers. While we do our best to help you prevent claims through educational materials and safety training—accidents happen. When they do, you can rely on our claims department to respond with unparalleled service, speed and individual attention.

You Can Rely on the Industry Experts

  • Over 25 years of experience with construction claims handling.
  • Unparalleled knowledge of construction coverage and expertise in all lines of commercial insurance.
  • Specialized adjusters focused on helping you through your claim with ease.

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Our Claims Commitment

At Builders Mutual, we see great value in creating manageable caseloads for our adjusters.

This manageable caseload allows BMIC adjusters to be aggressive in claims management. Other insurance carriers may just pay bills. Our adjusters will review doctors’ bills and case documents in detail—while keeping one clear goal in mind. We want to help you get your employees back to work as quickly as possible to reduce downtime and protect your bottom line.

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Great Customer Service is Our Priority

  • Policyholders are assigned one adjuster for WorkSafe and one adjuster for Builders Best. Your assigned adjusters serve as the single point of contact for all claims handling and inquiries.
  • On-site claims investigations are performed when necessary, leading to more accurate claims and incident reporting.
  • BMIC adjusters quickly process medical bills—average turn-around time is less than 72 hours.
  • Spanish-speaking claims staff is available to assist with Spanish-speaking claimants and policyholders.

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Photo of a woman claims representative using a headset Contact Claims Reporting

  • Toll-Free: (800) 809.4861
  • Fax: (919) 845.9385

Related Links

From Our Customers

Getting my insurance from Builders Mutual saved me four grand right off the bat.

Reid
Policyholder
Rocky Point, NC
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© 2005-2012 Builders Mutual Insurance Company
P.O. Box 150005 Raleigh, NC 27624-0005 Local Tel: (919) 845-1976 Toll-Free: (800) 809-4859
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